PARCC Call Center Failure for New Jersey

new-jersey-state-flagPARCC’s call center lines went down for two hours today NJ.com reports:

The help line teachers can call for assistance during New Jersey’s new computerized state tests went down for more than two hours this morning, according the Partnership for Assessment of Readiness for College and Careers (PARCC).

The phone lines at the PARCC call center went down shortly after 9 a.m. on a day when more than 500,000 students across the country are taking the new exams, PARCC spokesperson David Connerty-Marin. It’s unclear why the phone lines were down, but questions were answered through email and chat format instead, Connerty-Marin said.

The phone lines were restored by noon, Connerty-Marin said.

What a great kick-off!  One school district reports no major issues (apparently they didn’t need the call center).  35 teachers at Newark’s Science Park High School calls PARCC 30 days of destruction.

That sounds like a ringing endorsement!  All the while the New Jersey Senate will be considering a bill delaying the impact PARCC has on New Jersey’s teachers and students that the New Jersey Assembly overwhelmingly passed.